How to update credentials and renew training

Our new credential training renewal feature allows admins to find expired credentials, update them, and renew training in one step!

Remember your credentials templates have been converted to learning plans that are assigned to students by credential type. You can find credential training assignments in the Credentials area under the Admin Menu, or you can also find them with all other training assignments (Admin Menu, Assignments/Learning Plans, Manage Existing Assignments)


Here's how update credentials and renew training:

1. Find all credential assignments for the org.                                                                                                  
2. Click the Edit button on each assignment and go to the Personnel section. If there are any users with expired credentials or completed training, you will to be prompted to update credentials and assign new training.                                                                                                                                                
3. When you click on the “update” link you will see a filtered list of all expired credentials on the assignment, as well as suggestions for new dates based on the user’s current setup. You can accept the suggestions or edit them.
   •  If you want to change your training period logic for all users (either have same assignment  start/end dates for all or based on credential validity date), you can do it at the bottom of the page.                                                                                                                                                        
4. Select the credentials you’d like to update and move into a new assignment. Once you click update and confirm you’d like to renew, your new assignment will be automatically created. Note: if you renew other credentials later you will select an existing assignment rather than creating a new one. That way you will track all training for a given credential type on the same assignment.                                                                                                                                                                                     

You will find the new credential for the user, too.